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sdfgsd
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Joined: 05 Sep 2015
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PostPosted: Wed Mar 01, 2017 6:20 am    Post subject: Touchpad Not Working i2c_hid i2c-MSFT0001:00 Reply with quote

Hello,
I'm having problems with selecting kernel modules. I can't get the i2c_hid module to work with my i2c touchpad. It works with another livecd distro but it does not work on my new install.
Code:
 i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.108502] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.109373] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.110197] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.110999] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.111086] input: MSFT0001:00 06CB:75BD UNKNOWN as /devices/pci0000:00/INT3433:00/i2c-7/i2c-MSFT0001:00/0018:06CB:75BD.0002/input/input9
[   14.111403] hid-multitouch 0018:06CB:75BD.0002: input,hidraw1: <UNKNOWN> HID v1.00 Mouse [MSFT0001:00 06CB:75BD] on


it seemed to detect this hid 1.00 mouse on live cd but I don't know what configuration has been used. Can someone help me out? I can only use touchscreen right now and it's a pain.
Thank you so much.
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kharitonow
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Joined: 10 Dec 2015
Posts: 38

PostPosted: Wed Mar 01, 2017 9:32 am    Post subject: Re: Touchpad Not Working i2c_hid i2c-MSFT0001:00 Reply with quote

sdfgsd wrote:
Hello,
I'm having problems with selecting kernel modules. I can't get the i2c_hid module to work with my i2c touchpad. It works with another livecd distro but it does not work on my new install.
Code:
 i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.108502] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.109373] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.110197] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.110999] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.111086] input: MSFT0001:00 06CB:75BD UNKNOWN as /devices/pci0000:00/INT3433:00/i2c-7/i2c-MSFT0001:00/0018:06CB:75BD.0002/input/input9
[   14.111403] hid-multitouch 0018:06CB:75BD.0002: input,hidraw1: <UNKNOWN> HID v1.00 Mouse [MSFT0001:00 06CB:75BD] on


it seemed to detect this hid 1.00 mouse on live cd but I don't know what configuration has been used. Can someone help me out? I can only use touchscreen right now and it's a pain.
Thank you so much.


Boot from the livecd and invoke command lspci -k from root and look what kernel module is loaded.
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Ant P.
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Joined: 18 Apr 2009
Posts: 5761

PostPosted: Fri Mar 03, 2017 8:13 pm    Post subject: Reply with quote

You have a Synaptics device (06cb), so the standard usbhid driver or one of the entries under {Input Devices -> Mice} should support it.

i2c-hid is claiming the device first and preventing the other drivers from loading, so you need to remove or blacklist that.
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sdfgsd
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Joined: 05 Sep 2015
Posts: 4

PostPosted: Sat Mar 04, 2017 9:07 pm    Post subject: Re: Touchpad Not Working i2c_hid i2c-MSFT0001:00 Reply with quote

kharitonow wrote:
sdfgsd wrote:
Hello,
I'm having problems with selecting kernel modules. I can't get the i2c_hid module to work with my i2c touchpad. It works with another livecd distro but it does not work on my new install.
Code:
 i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.108502] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.109373] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.110197] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.110999] i2c_hid i2c-MSFT0001:00: failed to retrieve report from device.
[   14.111086] input: MSFT0001:00 06CB:75BD UNKNOWN as /devices/pci0000:00/INT3433:00/i2c-7/i2c-MSFT0001:00/0018:06CB:75BD.0002/input/input9
[   14.111403] hid-multitouch 0018:06CB:75BD.0002: input,hidraw1: <UNKNOWN> HID v1.00 Mouse [MSFT0001:00 06CB:75BD] on


it seemed to detect this hid 1.00 mouse on live cd but I don't know what configuration has been used. Can someone help me out? I can only use touchscreen right now and it's a pain.
Thank you so much.


Boot from the livecd and invoke command lspci -k from root and look what kernel module is loaded.


the lspci -k command does not show the i2c touchpad becuase it's not over pci, it's over i2c. It will show my smbus driver only.

@Ant P.

both devices are 06cb the touchpad and touchscreen. one is over usb, the other is over i2c. Removing i2c_hid didn't do anything for me.

are there any other logs I can pull from ubuntu livecd that touchpad works under besides dmesg to see how I can get this to work?
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minsoehan
Tux's lil' helper
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Joined: 02 Jan 2015
Posts: 101
Location: Yangon, Burma. (Mother Su's Country)

PostPosted: Sun Mar 05, 2017 11:31 am    Post subject: Reply with quote

Have you tried adding i8042.nopnp to kernel command line?
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sdfgsd
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Joined: 05 Sep 2015
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PostPosted: Sun Mar 05, 2017 1:34 pm    Post subject: Reply with quote

minsoehan wrote:
Have you tried adding i8042.nopnp to kernel command line?

Although I tried before, there must have been some new modules I installed that made it work now. Thanks so much, it fixed my problem.
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minsoehan
Tux's lil' helper
Tux's lil' helper


Joined: 02 Jan 2015
Posts: 101
Location: Yangon, Burma. (Mother Su's Country)

PostPosted: Wed Mar 08, 2017 11:55 am    Post subject: Reply with quote

Could you please mark your thread as [SOLVED] if you fixed the problem.
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